Differentiating Robotic Process Automation (RPA) & Artificial Intelligence (AI)


Robotic Process Automation and Artificial Intelligence are two key technologies in digitisation. In combination, the technologies offer the potential for intelligent process automation. However, both technologies should be considered separately. An RPA is software that automates relatively simple, repetitive, and rule-based processes. This software mimics the behaviour of the users.

Classic fields of application are queries, calculations or data transmissions. In practice, these software robots are often referred to as bots. These support the better and faster processing of processes and thus help to free up employee capacities for strategically relevant work. An RPA always has a natural limit because the underlying rule determines how the processing is performed. A flexible reaction to unforeseen events is not possible. The software robot in this case will give the processing as an exception to the human.

On the other hand, artificial intelligence (AI) takes a different approach because it can be trained. Through this training, an AI can process different data streams and bring them into a structured format. These approaches (machine learning or deep learning) offer decisive advantages here. In this way, data of a different input format can be converted into a structured format. Important in the use of machine learning are the selection of suitable algorithms and the "right" training. In particular, teaching negative patterns must be avoided as the AI ​​will otherwise reproduce them during operation. 
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Comments

  1. Alfred AvinaNovember 5, 2019 at 12:27 AM

    I neither had proper knowledge nor the appropriate time to involve the automation process entirely due to which I had preferred to consult such robotic process automation service provider rather than worrying about such complicated steps.

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