ON THE WAY TO THE DIGITAL ENTERPRISE WITH RPA
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RPA is a key technology if the transformation process from analog to networked, digital enterprise is to succeed.”Robots offer tremendous potential for handling sales, service and administrative processes.Processes that were previously painstakingly handled in distributed systems with a high level of error proneness can now be processed within seconds.In order for robots to be able to automatically handle routine tasks in the front and back office, it is not even necessary to change the IT environment.RPA uses the interfaces of existing systems.Based on algorithms, robots detect abnormalities in the process, independently initiate measures and set sales impulses.They analyze incoming data, assign it to the respective processes. The success of process automation is also linked to certain conditions: In order to be able to tap the potential for efficiency across a large number of processes, products and services, a holistic approach must be used.In the Shared Service Centers, the ...